Shipping & Returns

Shipping Information

 

Domestic Shipping

We use Australian Regular parcel post up to 5kg. All larger & heavier items will require a quote by Australia Post or courier. 

We guarantee that all products will be posted in excellent condition and are packed properly to exclude any damages.  Sorella Collective will not be held accountable for items that are damaged or lost during transit.

Australia Post Regular Postage provides a tracking code so that you are able to track your parcel via Australia Post. Delivery times are approximate and dependent on your location. Please contact us if you would like to use Express Post or Insurance as additional charges will be charged on Express Post and Insurance.

At this stage we do not offer shipping on international orders sorry. 

In Store Pick Up

We will contact you when your order is ready to be collected. 

Over Sized Items

Please contact us if you are interested in a purchasing an oversized item and we can arrange a freight quote for you. 

Easy Returns & Exchanges

Sadly for any reason you wish to return your product, you must notify us within 5 days of receiving your items and return them in 7 days if the item is undamaged, unworn and in excellent condition. We can give you a store credit for the items but unfortunately you will have to pay the postage of the return. 

Please post back to

Attention Returns

Sorella 
162 Marine Terrace

Geraldton, Western Australia, 6530

Jewellery Returns

Jewellery should be treated with care, avoiding being knocked, bent and scratched and ideally kept in the original boxing.

Alcohol has a colour dissolving effect - take off jewellery while using perfume, hairspray and deodorants. Perspiration damages the surface. Jewellery should not be worn in water, swimming pools, the sauna, spa, solarium or during sporting activities.

Do NOT store your jewellery in the bathroom with poor air ventilation 

 JEWELLERY WARRANTY AGAINST DEFECTS

In-store Jewellery will have to be discussed with the suppliers & designers to assess the condition before repair or replacement. Jewellery proven by the suppliers & designers to be defective due to the manufacturing process within 3 months after the date of purchase. This warranty is offered in store and any warranty claims to be made directly with the designers and manufacturers after these dates. ** Please note that different warranty periods apply with different suppliers.

The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling or improper use. Tarnishing occurs naturally and therefore, cleaning is not covered by the warranty.

Products that are no longer covered by a warranty or are damaged as the result of mishandling or mistreatment will incur a repair fee, freight charge and will not be eligible for replacement.

REPAIRS

If you would like to make a claim for repairs please call +618 99215525 or email hello@sorellacollective.com.au for assessment and instructions.

Return on unwanted items

Credit is available on returned stock which goods must be unused or unworn & in the original packaging within 7 days of purchase. Proof of purchase must be provided. 
We cannot have returns on earrings due to hygiene reasons. No returns on SALE items.

Any item received purchased Sorella Collective, cannot be redeemed for a monetary refund.

Sorella  is located at:

162 Marine Terrace

Geraldton, WA, 6530

*Returns received on Saturday or Sunday will be processed on the next BUSINESS day